Hi, I'm
Principal Technical Support Engineer at Salesforce ·
Marketing Cloud SME · App Builder · Public Speaker
Salesforce Marketing Cloud subject matter expert with 7+ years in customer success. I resolve the most complex enterprise escalations, build mobile apps, and speak at Toastmasters — based in Bellevue, WA.
About Me
I'm a Principal Technical Support Engineer and Salesforce Marketing Cloud SME with 7+ years of experience, including 4+ years resolving the most complex, high-stakes customer situations across WhatsApp Business API, Push, SMS, Journey, and Email channels.
I'm the go-to escalation leader for global enterprise Signature Success accounts — trusted to drive bridges and maintain executive-level communication under pressure across AMER, APAC, and IST shifts. I perform direct SQL-level investigations on production backend tables, reducing time-to-resolution without Engineering dependency.
Outside of Salesforce, I build mobile apps for kids and write about my journey across technical support, cloud platforms, and public speaking.
Career
Expertise
Credentials
What I Build
A visual quiz app for kids covering 15 categories — Car Logos, Country Flags, Continents, Oceans, USA States, India States, Dinosaurs, Pokémon, Animals, Birds, Fruits, Vegetables, Shapes, Colors, and Countries. Features Learn mode, Test mode, English voice pronunciation, and score tracking.
A timed math practice quiz site for kids aged 10–12 covering Grade 5 and Grade 6 curriculum. Features fractions, decimals, ratios, integers, expressions, equations, percentages, and geometry. Multiple choice, 30-second countdown timer, live score, and detailed results with explanations.
Public Speaking
Open to speaking at conferences, webinars, and community events on topics I know well.
Get In Touch
Whether you're looking to collaborate on a Salesforce challenge, discuss a speaking opportunity, talk about app development, or just say hello — I'd love to hear from you.